The Effect of Physical Work Environment, Non-Physical Work Environment, and Communication on Work Productivity

Abstract

This study aims to examine the influence of physical work environment, non-physical work environment, and communication on the work productivity of technicians at PT Telkom Akses, Mataram City. Employing a quantitative approach, data were collected through a survey conducted among all 30 technician employees at the company. Primary and secondary data were gathered using questionnaires, documentation, and supporting tools such as flash drives and cameras. The findings reveal that both the physical and non-physical work environments have a positive and significant effect on employee productivity. In contrast, communication shows a negative and insignificant impact on productivity. These results highlight the importance of optimizing physical and non-physical workplace conditions to enhance performance, while also suggesting a need to re-evaluate communication strategies within the organization. The originality of this study lies in its comprehensive evaluation of environmental and interpersonal factors affecting technician productivity in a telecommunications infrastructure company, providing a valuable reference for future research and practical organizational improvements.